UK Delivery - At present Mel’s Little Luxuries only sell within the United Kingdom.
We use Royal Mail 'Signed for' service to deliver to The United Kingdom
The standard shipping rate to mainland UK is £3.50.
Orders over £25 are delivered free of charge.
If you are not in at the address to receive the order, you will be left a delivery card, you will then need to make arrangements with your local post office to collect the item or have it re-delivered at a convenient time.
Please note that if you are not at home at the time of delivery and you fail to collect the item from the local post office, it will be returned to us. In these circumstances, the cost of shipping will not be refunded and further costs will be incurred by you to resend your parcel.
When your order has been dispatched we will send you an email confirming dispatch. Any problems with your delivery please contact us by email mel@melslittleluxuries.co.uk
Delivery Times
We try to get your order out to you within 2-5 working days, and on most occasions it is a next day delivery. If you have an urgent order, please email us at mel@melslittleluxuries.co.uk and we will let you know if we can deliver it on time for you.
Returns, Exchanges and Cancellations
Returns: Customers (excludes wholesale) may cancel or exchange their order contract by returning the order to Mel’s Little Luxuries within 14 days from the receipt of goods, in their original condition and fit for re-sale. We will then refund the full value of the goods including standard original delivery charges. We do not cover return postage costs.
You have 14 days to return your order to us, once we do your refund will be processed. We reserve the right to deduct any reasonable costs if the returned order is not in the same condition as new.
However, for hygiene reasons, we are not able to refund or exchange opened or used toiletries after purchase.
All return postage is the responsibility of the purchaser and Mel’s Little Luxuries do not accept responsibility for items lost or damaged in transit to us.
Exchanges: Contact us to arrange your exchange. Then simply return your purchases to Mel’s Little Luxuries within 14 days of receipt, and we will despatch replacement goods. A re-delivery charge (at our standard rates) will apply.
Mel’s Little Luxuries reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your Statutory Rights.
Digital Products - Learn To make Your Own Little Luxuries
Our online courses (digital products) are purchases and hosted on 'Thinkific'.
You have 14 days to request a refund however if you access your digital class or course before this, you waive your right to a refund.
Lost or Damage Goods
Please inspect your order immediately on delivery and contact Mel’s Little Luxuries within 48 hours if the goods you receive are damaged or incorrect so that we can immediately address the problem and notify our carrier if necessary. For retail customers, in the case of non-delivery, please wait for 14 days from the date of your order in case your order has been delayed.
Pricing
Mel’s Little Luxuries reserve the right to change prices without prior notice.
Payment / Data Protection / Secure selling
Security and protection is our priority. Your payment will therefore be processed by PayPal. In accordance with the UK Data Protection ACT your details will not be disclosed in any way to a third party, all details will remain strictly private.
General Product Information
Please read the product information on the label of each product. If you have any questions or concerns regarding the ingredients, please contact Mel’s Little Luxuries and we will be happy to answer any questions you may have.
If you are prone to skin allergies, Mel’s Little Luxuries suggest that you do a test patch before using a product. We accept no responsibility for any issues regarding usage of our products, it is your responsibility to check the ingredients before purchase.
If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner.
Essential oils should not be used under the age of 6, this includes the majority of our products. Please check ingredients before purchase.
Mel’s Little Luxuries reserve the right to change the appearance, packaging, and scent, or withdraw any products at any time.
Storage: products should be kept in their original packaging and stored away from direct sunlight or extreme temperatures such as a radiator, window or open door as some products can fade, deteriorate or sweat if left in direct light or heat. As products are handmade and hand cut, slight variations in colour, size or scent may occur between batches. We accept no responsibility for products which have not been stored correctly.
Worldwide orders
At present Mel’s Little Luxuries only sell within the United Kingdom.
